Eric Lei Cloud Resume

Experience

Security Analyst

ReliaQuest, LLC | May 2023 - May 2025

• Supported a 24/7 365 SOC for a global MSSP in collaboration with various technical operational departments across different geographic locations.
• Conducted investigations of security incidents utilizing various SIEM tools, EDR solutions, and OSINT along with basic forensic techniques.
• Prioritized duties and time sensitive requests to ensure situations were detected, investigated, and remediated in accordance with SLA’s.
• Worked in unison with technical teams to contribute to the implementation and tuning of threat signatures.

IT Support Technician

Premier Trust Inc. | October 2021 - March 2023

• Provided Tier 1 technical support for internal users for issues varying from software, hardware, peripherals, and network connectivity.
• Optimized and streamlined monthly internal system reports using Python and Adobe.
• Utilized OAuth API to consolidate data from multiple utilized technologies into Microsoft Power BI for data analytics and for dashboard purposes.
• Worked in conjunction with external MSP to meet auditing requirements.

Lead Pastry Apprentice

Suzuya Patisserie & Cafe | February 2020 - March 2021

• Promoted within a six-month period for exceeding expectations and advancing company culture.
• Developed processes and procedures that increased production threefold.
• Utilized creative thinking to find outside-of-the-box solutions which doubled efficiency to keep up with demand.
• Worked in a fast-paced environment while ensuring quality and customer satisfaction at Las Vegas’ #1 Japanese patisserie.